Payment Policy

Last updated: July 3, 2026

This Payment Policy explains how checkout works on Kexle and how payment security is handled through Shopify Payments. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. Our checkout is powered by Shopify Payments.

Before payment is submitted, customers can review the product total, shipping cost, available payment method, billing information, and final checkout amount. Customers in Singapore should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. Checkout shows the payment methods currently available for the order. Availability can depend on Shopify Payments settings, customer location, card issuer, device, browser, and digital wallet eligibility.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the Shopify Payments environment.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

Payment authorization must be successful before the order can be processed. Pending authorizations may appear temporarily depending on the bank, card issuer, wallet provider, or Shopify Payments.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

We may review payment activity for fraud prevention and customer protection. Orders that cannot be verified or appear unauthorized may be canceled and refunded.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.

SPORTS TOWEL CHECKOUT REVIEW

Before authorizing payment, Kexle customers should confirm the selected towel format, package count, color, size, and whether a pouch or loop is included. A three-pack running towel set, one cooling towel with pouch, and two-pack long bench towel set have different prices and package contents.

Payment confirmation applies only to the physical Kexle towel order shown at checkout. It does not include gym access, training subscriptions, cooling treatments, apparel, bottles, detergents, or accessories not listed on the product page.

NO OFF-PLATFORM TOWEL PAYMENTS

Kexle customers should complete payment only through this website checkout. We do not request separate payments through chat apps, bank transfer, or unrelated payment links for towel reservations, replacement pouches, faster support, or hidden shipping upgrades.

ORDER TOTAL TRACEABILITY

Each Kexle payment record connects the order number to the selected towel title, quantity, shipping address, payment method, and checkout email. This helps support review refunds, exchanges, missing pouch claims, or delivery questions without asking customers to send card numbers by email.

KEXLE TOWEL PAYMENT EXAMPLES

A Kexle cart may contain compact running towel packs, a single cooling towel with pouch, or long bench towels in a two-pack. These are physical textile products with different package counts, so customers should review the selected title and quantity before submitting payment.

The checkout total should not include class fees, coaching charges, locker fees, replacement pouch deposits, recurring subscriptions, or laundry services. If the cart shows anything unexpected, customers should return to the cart and correct the order before payment authorization.

PAYMENT SUPPORT BOUNDARIES

Kexle payment support can help review order status, refund status, duplicate payment concerns, failed authorization, or a mismatch between payment confirmation and the towel items ordered. Support cannot see full card numbers and will not ask customers to email card details, security codes, or banking passwords.

If a customer contacts us about a payment issue, the most helpful details are the order number, checkout email, date of purchase, payment method label shown by Shopify, and the specific towel item involved. Product-use photos are usually unnecessary for payment questions unless the payment issue is tied to a return or damage claim.