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Shipping Policy

Last updated: July 3, 2026

This Shipping Policy sets out how Kexle manages order cut-off, handling time, transit estimates, free shipping, and tracking support. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The store currently serves customers exclusively in Singapore, and all checkout amounts are processed and displayed in United States Dollars (USD).

Before shipping our premium sports towels designed for training, running, and fitness use, our logistics team carefully compares the order specifications with the product record and prepares the parcel for standard international carrier handoff. Questions regarding your shipment are easier to resolve when you provide your order number, item details, and clear context regarding your delivery status.

Transit, Handling & Order Cut-Off Time

Please note that Business Days are defined as Monday through Saturday, excluding gazetted public holidays or official carrier closure dates. If any shipping or billing details require supplementary verification before dispatch, we will contact you via email to prevent fraudulent routing.

Shipping Cost

We are pleased to offer  Free Standard Shipping on all orders delivered within Singapore. There is no minimum purchase threshold or hidden handling fee required. Shipping is provided at a cost of 0 USD for all eligible orders, and the final checkout Shipping field will display exactly 0.00 USD for standard delivery.

Delivery Area Restrictions

Currently, we ship exclusively to physical residential and commercial addresses within Singapore. We do not facilitate delivery to external international destinations, P.O. Boxes, or military addresses (APO/FPO). Customers are highly advised to thoroughly review the shipping address fields prior to final payment, ensuring the unit number, postal code, region, and contact phone number are fully accurate. If delivery cannot be successfully arranged due to address ambiguities, our support team will contact you promptly.

Shipping Methods & Couriers

To guarantee the integrity and punctuality of your fitness towel shipments, we partner with reputable global and regional logistics networks, including DHL, FedEx, UPS, and local fulfillment partners (such as Singapore Post / Speedpost). An order may occasionally ship in more than one separate parcel if item volume, protective packaging requirements, or carrier routing dictates a split. Any split shipment arranged by Kexle remains fully covered by our free shipping policy, with no additional surcharges passed to the customer.

Sports Towel Packing Notes

Every Kexle towel order undergoes rigorous verification for specific format, color selection, package count, and included storage accessories before carrier handoff. Our shipments contain exclusively the explicitly listed sports towels and their designated pouch or hanging loop accessories. Visual lifestyle representations across kexle.shop displaying training gear, water bottles, gym equipment, or fitness coaching services are for contextual illustration only and do not constitute package contents.

Order Tracking & Support

Once your parcel has been handed over to the courier, an automated email containing your tracking number will be sent to your registered email address. You can monitor your package live via our dedicated Order Tracking portal or directly through the courier’s official web network.

In the event that a parcel is delayed, damaged in transit, or if the tracking data fails to update, please contact us with your order number and any relevant tracking records. For condition-based discrepancies upon arrival, clear photos of the packaging and item fabric are mandatory for our review. Returns and exchanges will evaluate the unused, unwashed status, and absolute cleanliness of the textile product. For all shipment support, reach out to support@kexle.shop.

Contact Information

For any shipping queries, carrier tracking difficulties, or address corrections, please contact the Kexle customer care division directly: