Contact information

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Contact Us

This Contact Us page provides the official business and customer support information for Kexle. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The exact matching contact details are maintained across our website footer so customers and automated merchant review systems can easily verify the store operator without conflicting information.

Our Identity

Kexle is the official digital storefront owned and operated by BOBECO LIGHTING PTY LIMITED, a legally incorporated entity under the laws of New South Wales, Australia (ACN: 055 393 069).

  • Legal Business Name: BOBECO LIGHTING PTY LIMITED
  • Store Name: Kexle
  • Physical Business Address: 58 SPORING AVE KINGS LANGLEY, 2147 Australia
  • Official Store Domain: kexle.shop

Customer Support Hours

Support Hours: Monday - Saturday: 9:00 AM - 5:00 PM (SGT - Singapore Time / GMT+8).

These dedicated operating hours align with our standard order handling schedule for processing customer inquiries, transaction verifications, shipment tracing, return logistics, and general product support.

How to Reach Us

For direct communication, you can contact our customer care team via the channels below:

When contacting us regarding an order, please provide your order number, the email address used at checkout, the specific item name, and a clear description of the issue. For damaged, defective, or incorrect items, please attach clear, close-up photographs of the product and its packaging so we can review and approve your return or replacement efficiently. Please note that some complex cases may require additional review involving carrier transit records, return hub inspections, or financial payment gateway verifications.

Sports Towel Order Questions

For any inquiries regarding Kexle sports towels, please specify the product title and the exact technical detail you want our team to review, such as fabric texture, towel dimensions, color sets, hanging loops, storage pouches, border stitching, package counts, or damaged areas. Close-up photos of the product are highly appreciated to help resolve questions faster than general lifestyle images or photos of unrelated gym equipment.

We are fully equipped to assist you with live order status updates, missing accessories (such as storage pouches), product condition reviews, returns, exchanges, and product-page clarifications. Please note that Kexle does not provide medical advice, fitness training plans, athletic-performance guarantees, or professional laundry services.